Refund Policy

We strive to provide the best experience for all Infinity Empires players on our website. Please review our refund policy carefully before making any purchases. By completing a transaction on our platform, you agree to the following terms regarding refunds and returns.

General Policy

All sales on our website are considered final. Due to the nature of digital goods and in-game items, refunds are generally not provided once a purchase has been completed and the item has been delivered to your account. This applies to in-game currency, exclusive items, event tickets, and other virtual content.

Exceptional Circumstances

Refunds may only be considered in specific situations, such as technical errors during the transaction or duplicate charges. If you believe you have encountered an issue of this nature, please contact our support team as soon as possible with details about your transaction. All refund requests will be carefully reviewed, and any decision made will be final.

Unauthorized Transactions

If you notice any unauthorized activity or purchases made without your consent, it is your responsibility to notify us immediately. We will investigate such cases thoroughly, but refunds for unauthorized purchases may not always be possible, especially if the items have already been used or transferred.

Non-Refundable Scenarios

Refunds will not be granted for the following reasons:

Requesting a Refund

To request a refund in exceptional cases, please contact our support team with your account details, order information, and a clear description of the issue. Our team will respond as soon as possible to guide you through the review process.

Our Commitment

We are dedicated to providing a safe, secure, and enjoyable experience for every member of our community. Your satisfaction is important to us, and we aim to handle every request with fairness and transparency. We appreciate your understanding and support.